In an effort to make password resets and changes easier for all district staff, we have implemented a web based password change system. All users can use this system to change their Network password. This requires users to log in to this website and setup security questions and answers that can be used in the future to reset your password if you forget it. If you do not setup these security questions before you have password trouble, you will not be able to use the system to reset your password and will have to contact Technology Services at x6008 for assistance.
Setup account in Access Manager system.
Open an Internet browser and go to pwhelper.musd.org.
On the Access Manager page, click on “My Account”
On the User Portal Login screen, enter your username (the part of your email address preceding the “@” symbol) and your current Network password, then click on the “Login” button.
Follow the instructions on the reCAPTCHA screen and enter the text displayed. Then click on the “Login” button. In this specific case, the correct entry is 56 95685638. You will notice it includes the numbers showing in the picture, a space, as well as the displayed numbers.
On the user dashboard screen, click on the "Your Answers" button to open the Answers screen.
On the answers screen you will need to select a question and then enter an answer. You can choose from the supplied questions and you can also enter one custom question. You will have to add at least three questions with answers before you can save your profile in the system (the more questions you add, the more secure your login will be). Then click the “Save” button. These questions/answers will be used when your password has expired and you need to log in to the Access Manager system to reset your password. If you answer your questions correctly, the system will allow you to reset your password.
Once you have setup your account in Access Manager, you will be able to reset your password.
Open an internet browser and go to pwhelper.musd.org.
On the Access Manager page, click on “Forgot My Password”.
On the Enter Your User Name page, enter your user name (the part of your email address preceding the “@” symbol) and then click on “Next >”.
On the Answer Your Personal Questions page, enter the answers to your questions you previously setup then click on “Next >”.
Follow the instructions on the reCAPTCHA screen and enter the text displayed. Then click on the “Next>” button.
On the Your New Password page, enter a new password in both the “New Password” and “Confirm New Password” fields then click on “Finish”.
Remember that your password must be unique (never used before) and at least 8 characters long.
If the new password is accepted, you will see the Complete page. If an error message is displayed, follow the suggestions and make sure your password meets the district requirements.
Special Considerations for Macs
Those of you with Apple Mac laptops will need to make some additional changes to your system after changing your Network password. This is due to the way that the Macs interface with our systems. Specifically you will need to enter your new Network password to connect to the wireless network and network printers. Here is what you will need to do.
Once you have changed your Network password, you will have to reconfigure your wireless network connection to use the new password.
Log in to your Mac (remember that the password for your Mac login has not been changed, we have only changed your Network password).
On the menu bar (across the top of the screen) click on the AirPort symbol (it may look like the pic above or like one of these:
In the AirPort drop down menu, Click on the “MUSDWireless” network. This should show up in the list if it was previously setup on your Mac. If you do not see MUSDWireless in the list, please call Technology Services at x6008 for assistance.
On the password box, enter your new password and make sure that the box next to “Remember this information” is checked, then click “OK”.
Your wireless connection should now be connected. If not, please call Technology services at x6008 for assistance.
Now you will need to reconnect to your network printer(s).
If you haven’t sent a print job to the printer, do so now by printing something.
Go to the Apple icon at the top left of the screen, select “System Preferences...”.
On the System Preferences screen, select the option “Printers & Scanners”.
On the Printers & Scanners screen, select the network printer you sent a print job to by clicking on it. Once the printer is highlighted, click on “Open Print Queue…” button.
The Print Queue screen will pop up with a list of the job or jobs you were trying to print. Click the on the re-print button .
An authentication window for the printer should pop up prompting for your network username and password. Enter your user name and new network password and ensure the “Remember this password in my keychain” checkbox is checked (otherwise you will have to enter your credentials every time you need to print).
If you have more than one network printer installed, your network credentials only need to be entered for one of the printers - you should not need to enter them for any of the other printers.
In the process of the above changes, you may get a popup window with a lock icon similar to this one:
This is the administrative lock system used on Macs to prevent accidental changes to your system. When Technology Services originally sets up your Mac, we enter your username and the password “musd” for this account. It is not affected by your Network or Google password changes and is only used as part of the administrative lock system on the Mac.