Some Students are unable to view Youtube videos

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Some students are able to view a Youtube video, while others are unable to the same video.

For now, here is what needs to be done. This is caused by students who have created a Youtube channel using their district email address. By default, it seems that Youtube signs into that account/channel when these students go to Youtube on our Chromebooks. When that happens, our system forces our strict enforcement of blocked videos and does not work with our approval system and the video is blocked.

In order to fix this, please follow these instructions carefully.

When students try to access Youtube, they get the following screen:

GoogleBrandAccount1.png

 

Please have the student click on the link 'here' as highlighted below.

GoogleBrandAccount_2.png

 

They will then get this screen:

Click on the 'BrandAccountName' as shown below.

 

BrandAccount.png

The Brand Account details will then show:

Click on 'Delete Account' as shown below.

BrandAccountDelete.png

Google will prompt the student to enter the password again. Enter password.

The student will then be presented with the same Brand Account page as shown below. Please have the student now click on 'YouTube channel switcher' link.

GoogleBrandAccount_3.png

 

 

 

Please have them click on the branded account page notice link and select the account that either says ‘Owner account, no channel’ or has the user’s name on it.

 Once that is done, the student can go to the video page and it should start playing correctly. 

If still unable to view Youtube videos, please proceed to clear the cache and cookies:

1) Navigate to the Chrome menu that is located in your browser toolbar
2) Click on More tools
3) Clear Browsing Data
4) You will now be prompted with a dialog box that asks you to choose what exactly you want to delete.
5) Click to check on 'Cookies and other data sites' and 'Cached images and files'
6) Click 'Clear data' button and test if Youtube videos are now accessible.

It seems that the Chromebooks remember this setting after they are shut down, but if the student logs in on a different Chromebook, they will have to change accounts again, but only need to use the 'Youtube channel switcher'

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