Over the summer of 2019, MUSD Technology Services removed support for the Cisco Anyconnect client that was previously used on PCs to authenticate to our network. We now use the built in client that Microsoft provides with their Windows operating systems instead and the Cisco Anyconnect software must be removed in order to connect to our network. Some PCs did not automatically remove the Cisco Anyconnect software and this must be done manually. This article will walk users through this process.
PCs with Cisco Anyconnect client installed will typically show the progress window right after the user enters their credentials. The window looks like this:
Users should click the cancel button so they can get to the desktop.
Once the desktop loads users will need to remove the Cisco Anyconnect software. Follow these steps to do this.
For Windows 10 machines (square start button):
Type "apps" in the search bar, then click on the "Add or remove programs" option.
On the Apps & features screen, scroll down and find the Cisco AnyConnect Secure Mobility Client entry and click on it. Then click on the Uninstall button.
Click the Uninstall button on the confirmation popup window.
Click the Yes button on the User Account Control window.
Now click the Yes button to confirm that you really do want to uninstall the Cisco Anyconnect Secure Mobility Client
The client and its modules will now uninstall. After this completes, restart the computer and log in normally.
For Windows 7 machines (round start button):
Click the start button on the bottom left of the screen and click on Control Panel.
Select Uninstall a program option form the Control Panel window.
On the Uninstall or change a program window, select Cisco AnyConnect Secure Mobility Client entry and click on it, then select Uninstall from the action menu.
Select Yes on the Cisco AnyConnect Secure Mobility Client confirmation window.
If a warning window about "the following applications should be closed before continuing the install" select OK.
After the uninstall completes, click on the Yes button to restart the computer. After the computer restarts, log in normally.
If you experience any issues with this, please contact MUSD Technology Services at x6008 or by emailing firstname.lastname@example.org.